1. Restless Location Syndrome

    I think IHG should spend less money on marketing and PR and focus on actually creating a product people want & enjoy, as well as fixing their horrible customer service.

    • Melinda

      First off, I have to say that I love your moniker – Restless Location Syndrome! No doubt other readers will get a chuckle out of it too.

      The funds do seem like they could have been better allocated what with all the website issues, customer service issues, etc.

      I had a frustrating experience recently dealing with their chat team, and after about an hour finally got on the horn with a supervisor who cleared it up in mere minutes. Sounds like you have had some poor customer service experiences yourself!

      Perhaps with the fresh logo will come a fresh plan for the areas they want to improve?