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Magic of Miles in Italy: Room Service Review – Westin Excelsior, Florence

a table with plates of food and glasses
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Trip Report Index:

1. Introduction
2. Transit Notes
3. Hotel Review: Bagni di Pisa Palace & Spa
4. Visiting Pisa
5. Visiting Lucca
6. Hotel Review: Westin Excelsior, Florence
7. Room Service Review: Westin Excelsior, Florence
8. Day in Florence
9. Hotel Review: Hotel Laurin, Santa Margherita Ligure, Italy
10. Day in Santa Margherita/Portofino area
11. Hotel Review: Park Hyatt Milan
12. Day in Milan
13. Room Service Review: Park Hyatt Milan
13. Retrospect

Sitting in the Westin Excelsior around 4pm, I was looking at nearby restaurants online and noticed that many of them didn’t open for dinner until 7 or 7:30pm. Feeling a little peckish especially after looking at all the pictures online, I decided to get some room service to tide me over.

Items chosen from the menu: I ordered a Pizza Margherita and Spaghetti al pomodoro.

Tick Tock: The food arrived in a record 20 minutes, just as promised.

The total came to 35EUR, including tax & 10% gratuity.

The pizza looked like the one I’d had the day before, so I eagerly crunched into that first. Sadly, it was warm instead of hot. The cheese was ok but a bit rubbery, and the tomato sauce was spread sparsely on the pizza so I didn’t notice much of a taste. The crust was the best part, thin and crunchy.


A big bite of the spaghetti was next. Mmm. Hot and flavorful, I happily twirled forkful after forkful into my mouth. It was perfectly al dente, and the sauce had a fresh tomato flavor without being overly salty. Parmesan cheese was provided, but it was just packets so I didn’t use any.


Two drink glasses were included, though there was no beverage provided. Luckily, free cold water was found in the minibar.


A bread basket was filled to the brim so I couldn’t resist trying a few, especially since there was a container of high end French butter.



The sesame sticks were powdery, but the bread was soft and fresh. It was a tasty accompaniment to the spaghetti. Yum.


Utensils – ✔
Time from call to delivery – 20 minutes ✔
Temperature of food – X (pizza wasn’t hot enough)
Correctness of order – ✔
Parting thoughts – Spaghetti was delicious!

Overall score – 4/5

Editorial Note: The opinions expressed here are mine and not provided, reviewed or endorsed by any bank, card issuer, or other company including (but not limited to) American Express unless otherwise stated. Comments made in response to posts are not provided or commissioned, and they have not been reviewed or endorsed by any bank. It is not the responsibility of any advertiser to make sure that questions are answered. Unauthorized use and/or duplication of the material on this site without express and written permission from this blog’s author and/or owner is strictly prohibited.


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